My account had a few orders and i ordered a PlayStation 4 it was delivered to my next door neighbor , tried to refund it by phoning them and they passed it on the specialist team , 48 hours later i got an email saying this ...
Amazon
We’re sorry to hear that you haven’t received your item(s) from order #203-2710792-4332332. Based on the results of our investigation, we won’t be able to provide a replacement/refund for this order at this time. We advise you to contact your local police authorities, if necessary, in order to pursue this matter further. If the issue isn't resolved after contacting local police, please contact us again with the police crime report number and details of the station where the incident was reported. Without the police report, we're unable to take further action.
Thank you for your understanding.
Is there a way to get around this and get my refund?
If anyone helps i will give you 10% of the refund
Thanks