Originally Posted by
afried1
So I got a Fitbit Ionic SE'd for me 2 weeks ago and it arrived Saturday (10/13). Since on the website it says it's waterproof to 50m and you can take it on a swim (and it will track your swim) I took it to practice and it broke after just 1 hour of swimming. So now I'm wondering if I talk to Fitbit support and ask them to replace the pebble (i don't mind sending the broken one back lol) will they do it? And if so what info do I need? Will there be a chance that they ask for proof of purchase or anything like that (I only know the name that came on the package and the address it was sent to which is mine). Any info will help and if there are any SE'ers here that can give me a hand that would be dope.