CIS Amazon refund for .com fresh account

I need help from someone trusted to solve this refund.
Details:
This packages (2) arrived on the 22nd and was signed.
On the 26th, an CIS email arrived stating that I've ordered with them multiple times and had problems getting my packages to my house?
(It was only the first order)

Continue to protest the fact the order didn't arrive and eventually they will give up and refund you, but this is at a cost, your amazon account will be closed down since you got cis'd.