PlaySpan needs to support there users

So, as I said in Matix's post, I said I should be getting my UP... here's what the support said today:
Chat Content:
PlaySpan Support: Welcome to our real-time support chat. How can I help you today?
Zachary Beerens: I have not received my UP, I have contacted you guys 3 times now and I still haven't received them
PlaySpan Support: Thank you for contacting Playspan Customer support.
Zachary Beerens: No problem
PlaySpan Support: May we know the order id?
Zachary Beerens: It was with the Free UP ******s
PlaySpan Support: Ok
Zachary Beerens: I could supply the e-mail I recieved back from you guys
PlaySpan Support: May we know when have you participated in the ******?
Zachary Beerens: I believe it was the 06th, or the 16th, I can check it in the e-mail for the verifaction
> Key: ...
> URL:...
>; Project: PlaySpan
> Issue Type: Offers/******s
> Reporter: Zachary Beerens
>
> Playspan username: boratscape3
Offer date: December 6, 2010
PlaySpan Support: Did you contacted the offer provider to check the status of the offer that you completed?
Zachary Beerens: I have not... but the e-mail stated that I would get my points "shortly"
We request you to be patient while the points are being credited to your account.
PlaySpan Support: We would like to inform you that offers and ******s are provided by third party providers
and they manage the issues related to ******s and offers
We request you to contact the offer provider to check the status
Zachary Beerens: Hemant, one of your staff, e-mailed me back stating that I would be getting my UP though... Ok I guess
PlaySpan Support: Please be informed that Ultimate points are credited by the offer partners within 48 hours after you complete the offer
Hence you were informed that you should receive the points
If the points are not credited even after 48 hours, then your first point of contact is the offer partner
Zachary Beerens: So if I don't recieve the points after tomarrow or the next day, should I contact you again?
PlaySpan Support: You need to contact the offer partner
Zachary Beerens: Ok, I got it... Well, thanks for your help I guess, good night
PlaySpan Support: Your Welcome
Thank you for contacting Playspan Customer support.
Zachary Beerens: Your welcome, and good night