Dear Mr Rafael Balarezo Rogers is concerned about your personal security. We're writing you today to advise you that one or more of the computers in your home connected to the Rogers Internet service appears to be infected with an "IRC Bot/Virus" A computer infected with an "IRC Bot/Virus" poses a security threat for both you and other customers connected to the Rogers Yahoo! Hi-Speed Internet service. This type of virus can run behind the scenes on your computer and send out large amounts of SPAM, attack Internet Websites, infect other computers and even access personal files on your computer which could lead to identity theft. For both your security and others using our Internet service, it is critical that you remove this virus within the next 48 hours. If you are unable to do so, your Internet connection will be temporarily disabled to protect your computer and others connected to the service. How can I resolve this issue? Rogers provides you with a number of different options to help you resolve this problem: 1. Free Virus Protection/Removal Tools We're pleased to provide you with the Rogers Yahoo! Online Protection Suite featuring Norton Anti-virus at no additional charge. To get more information and install it, please visit www.rogers.com/onlineprotection Some BOTs are very difficult to remove. If a full system scan fails to find anything on your system please proceed with one of the following as your system is likely still infected. 2. Chat online with a Rogers technical support representative You start an online chat with a Rogers technical support representative who can provide you with additional information to help you resolve this issue by visiting: http://rogershelp.com/yahoo/livesupport 3. Ask other customers for advice You can talk to other customers on the Rogers community forums at http://forums.rogershelp.com 4. Contact us by telephone Call us and one of our technical service representatives will be happy to assist you. Please note that some types of security threats can result in internet usage that you as the user may be unaware of. If you go over your monthly usage allowance, you will see a usage charge on your invoice. Learn more about Internet usage at www.rogers.com/keepingpace Thank you for your immediate attention in this matter. Rogers EUA Management Team Sincerely, EUA Management Team Rogers Yahoo Hi-Speed Internet http://na.edit.client.yahoo.com/rogers/show_static?.form=terms 00732339 IP 99.243.178.*** reported for IP calling home to known Botnet C&C server, seen 6 times ending 2008-04-27 21:58:44. data: 99.243.178.***:6***5 -> 66.90.86.34:6667 tcp
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