Help please at refund confirmation email!

Help!!!!: my received email, what I have to do???:

Dear Customer

I'm sorry to hear that you didn't receive your order yet.

As I have checked the tracking information for your order #***-*******-****111 and can confirm, that your parcel was delivered on 12. Juni 2014 to Benjamin Schmidt.

So I think that you have given the wrong order number (#***-*******-****111).

I would like to help you. Could you please confirm us the Order number once again?

Please visit the following link to provide the information we requested:

------------------- link removed

Thank you for your patience, we look forward to hearing from you.

Just say that you know that the delivery status says it's delivered, but it did not. Your parents/neighbours don't have it either. Something like that. I hope you or somebody else can still fix this.