Real Return. Need avice

You fucked up, you are meant to send each phone separately. That rep fucked you

I would recommend a charge back

Can I win?, I feel like it's the reps fault in this case to be honest.

I'm going to try and call and reach a supervisor tomorrow. Going to tell them how a rep told me it was fine to send in one box and show chat logs... I'll update this when I can.


All advice is appreciated. Thanks.

You should try that first, but I think you would win the chargeback, it just might take a while.

First thing you need to do man is probably the most important thing and it's also the easiest: Stop being passive

Don't just take it as "oh they said I only sent 2 so my life is over now". Tell them no. Tell them you sent them all and stick to your story. Even if they say they have a video of you in your room putting 2 dildos into the box and shipping it off, you still fight back as hard as you can. If they don't want to do anything or don't believe you, don't just take it as a loss and give up, be persistent and stick to your story and you WILL win.

You know how many times I've spoke to customer service and was told there was nothing they could do for me. I said "Understood, now please connect me to a supervisor or manager". Boom, they transfer me, I talk to the supervisor, they tell me there's nothing they can do either, I stick to my story and don't give up, and after seeing that I'm not going anywhere without a resolution, they work with me and I get what I wanted in the first place.

And if after fighting through everything they still tell you to go screw yourself, THEN you do a chargeback. But you'll probably win the case with Google directly by being persistent and not giving up man.

Also, feel free to message me if you want me help with winning the case with Google and I'll help you out where I can

So you're the asshole who holds up an entire line at McDonalds cause of a pickle aren't you.. just messing, good advice for him though

thanks I'll send you a pm

Edit: Just clarifying. Last week they told me they were refunding devices. I told them I sent 8 items not 2... took them a week to get back to me with them telling me the same thing in a basically automated message.

This. Fight for it. If all else fails, THEN do the chargeback. Chargeback should be your last resort. Your bank will most likely side with you but not if it happens frequently.

Never done one before so hopefully they do if it comes to it. About to call to try and reach manager in a little bit.
Just got a response to an email. They are asking for the tracking again when I already provided it. I love automated responses!

I can't reply to your pm. Says receipts are off.

Don't bother speaking to Google (I'm assuming you already went on live chat and escalated the claim as far as possible (supervisor -> manager etc)).

Call your bank and explain what happened. Be sure to mention that you already attempted to reach a resolution with the merchant. Provide return tracking and request a temporary credit be issued to your account. Done!

I used a debit card, is it the same procedure?

I can't understand the place or situation where Google is involved.

So UPS, or friend is straight up lying I guess?

I'm going to call the UPS store they used and see if the manager actually says no receipts...